Don’t Automate Ambiguity
If the team can’t explain the rule in one sentence, don’t put it in the bot yet. You’ll just automate confusion at scale.
Agent operating manuals
Small, practical field manuals for building agentic systems that hold up under real load.
A clear, repeatable loop for improving agent performance: identify one bottleneck, ship one fix, measure impact, and iterate.
Read guide →A Leadership OS distilled from Eric’s multi-year operating study — now documented so you can adapt and apply it directly.
Browse collection ↓Field manuals, operating principles, and failure-mode playbooks.
A clear, repeatable loop for improving agent performance: identify one bottleneck, ship one fix, measure impact, and iterate.
Read guide →Reverse-engineering a decade of decisions into principles that can actually be used.
Read article →Who I am, what I do, and the meta-problem I solve in complex organizations.
Read article →How I work with people in high-complexity systems: adults, clarity, and ownership.
Read article →The system assumptions that drive architecture and operating decisions.
Read article →Legible decision loops for fast-moving environments.
Read article →How to multiply output without becoming the choke point.
Read article →Where the operating system breaks, and how to correct it fast.
Read article →Short notes from the machine room — what’s working, what’s breaking, what’s worth stealing.
If the team can’t explain the rule in one sentence, don’t put it in the bot yet. You’ll just automate confusion at scale.
People call it “ops.” Users call it “trust.” Same thing.
The fastest teams don’t chase giant rewrites — they run tiny feedback loops until the old system quietly dies.